Layakaca21 Privacy Policy — User Personal Information Protection
Effective Date: 1 January 2026
Layakaca21 is committed to protecting the privacy and security of all users' personal information on our platform. This Privacy Policy explains what information we collect, how it is used, stored, and shared, and your rights as a user regarding your personal data. By using the layakaca21 platform, you agree to the practices described in this document.
1. Information We Collect
When you register and use layakaca21, we collect the following categories of information:
Account Information
- Your full name, date of birth, email address, and mobile number as registered.
- Username, password (stored in encrypted form — unreadable by any party) and account security preferences.
- Identity verification documents such as a copy of your IC or passport, when required for account verification purposes.
Payment Information in MYR
- Bank account name, account number, and the name of the financial institution you use for deposits or withdrawals in MYR (RM).
- Transaction records including deposit and withdrawal amounts, and the date and time of each transaction.
- We do not store credit or debit card details directly — all payments are processed through approved, secure payment providers.
Device & Browser Information
- IP address, device type, operating system, browser type, and software version used when accessing the platform.
- Log data including pages visited, session duration, clicks, and in-platform actions.
- Estimated location information based on your IP address, used specifically to verify access from Malaysia.
2. How We Use Your Information
The information we collect is used solely for the following purposes:
- Account management — Registering, verifying, and maintaining your user account on the layakaca21 platform.
- Financial transaction processing — Processing deposits and withdrawals in MYR securely and accurately.
- Security & fraud prevention — To detect, investigate, and prevent suspicious activity, identity fraud, or unauthorised use of the platform.
- Service improvement — Analysing usage patterns to improve the user experience, platform speed, and overall game quality.
- Service communications — To send important notices regarding your account, terms updates, or responses to customer support enquiries.
- Legal compliance — To meet applicable Malaysian legal requirements, including reporting to the relevant authorities when required.
Layakaca21 will not use your personal information for third-party marketing without your consent.
3. Cookies & Session Tracking
The layakaca21 platform uses cookies and similar tracking technologies to enhance the user experience. Here is what you need to know about how they are used:
- Session cookies — Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies — Saves your language preference, display settings, and game configuration for a smoother experience on your next visit.
- Internal analytics cookies — Used to understand how users interact with the platform for service improvement purposes. This data is collected in aggregate and does not identify individuals.
You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality or usability of the layakaca21 platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All layakaca21 user data is stored on servers protected to the highest industry security standards. We use SSL/TLS encryption for all data transmitted between your device and our servers. Access to user data is strictly limited to authorised personnel on a need-to-know basis, and all access is regularly audited.
We retain your personal data for as long as your account remains active, or for as long as necessary to fulfil our legal and business obligations. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Layakaca21 does not sell or rent your personal information to any third party for commercial purposes. Your information may only be shared in the following limited circumstances:
- With approved payment providers for the purpose of processing transactions in MYR.
- With Malaysian authorities when required by law or court order.
- With technical service providers who assist in platform operations, subject to strict confidentiality agreements.
5. User Rights, Policy Updates & How to Contact Us
Your Rights as a User
As a layakaca21 user, you have the following rights regarding your personal data:
- Right to Access — You have the right to request a copy of the personal information we hold about you.
- Right to Rectification — You can update any inaccurate or outdated information through your account settings or by contacting our support team.
- Right to Deletion — You may request the deletion of your account and personal data, subject to legal requirements to retain certain records for a specified period.
- Right to Object — You have the right to object to the use of your data for specific purposes by submitting a written request to our team.
Changes to This Privacy Policy
Layakaca21 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via an in-platform notice or registered email at least seven (7) days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the layakaca21 support team by email: [email protected]. You may also visit the FAQ us for more information on privacy and account management.